I was promised free touch pro

M

Mistergabe

Registered
yeah thats great, i got the same type of deal when i called in and complianed, they agreed to give me 150 upgrade, and then sales was gonna knock off 180, and i would get the rebate for 100, so in end i would end up paying 150, but i am still working on getting it for the swap. the only reason i didnt take that deal is because initially i would have to pay 250 and then wait for Mail in rebat, which she said would take 2 -3 months to be applied to my account, and i still haven had my 100$ rebat applied from when i got my touch in Feb. of 08!!! any ideas on this problem....? im expecting a call back today sometime and its in my notes on sprint account to get an exchange for another model phone and all. so ill let ya guys know what happen.
 
I was promised a free touch pro when it came out and they would send a return kit for the mogul.
now they wont do it it is in notes and all i even have email
i dont know why they will not do it
Dash some help please
i saw you helped Kaos get a free pro
can you please help me
 
nyclegend20 said:
I was promised a free touch pro when it came out and they would send a return kit for the mogul.
now they wont do it it is in notes and all i even have email
i dont know why they will not do it
Dash some help please
i saw you helped Kaos get a free pro
can you please help me
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What all have you done on your end, Also you gotta remember what works for 1 person might not work for another. Call Customer Service and if they don't help you call back till someone you listen to you. Also tell them you don't like being lied to and threaten the BB on them
 
nyclegend20 said:
I was promised a free touch pro when it came out and they would send a return kit for the mogul.
now they wont do it it is in notes and all i even have email
i dont know why they will not do it
Dash some help please
i saw you helped Kaos get a free pro
can you please help me
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dash didn't help me get a free pro bro..I bought my own. I also came up with the idea to get a discount as well as the second free.BY MY SELF.Learn how to work sprint.Dash just gave me the poke more or less to attempt my idea....happy he did..Cause my idea worked.
 
yo i got a free touch pro though. what i did is talk to cancellation dept told them that i was gonna cancel both of my lines and they switched my mogul for the instinct at first then i called back and did the same thing on monday when the pro came out and sure enough i have a free touch pro right in front of me
 
what did you tell them?
BBALL15 said:
yo i got a free touch pro though. what i did is talk to cancellation dept told them that i was gonna cancel both of my lines and they switched my mogul for the instinct at first then i called back and did the same thing on monday when the pro came out and sure enough i have a free touch pro right in front of me
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cookz123z said:
what did you tell them?
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I was able swap my mogul for touch pro! What I did was called retentions
Code: 
(877)775-4886
(plz remove the number if not allowed )and explained my situation that i wasn't satisfied with the mogul and that it wasn't meeting my needs and I was considering canceling. He told me that they couldn't do anything since it was past my thirty days. So I told them if there is any other department i could talk to. He told me yes that he would make a case number for me and transferred me to the Escalating Department. There I explained my situation once again and took a little talk to convince them to make the swap.
 
well i finally got mine
after a lot of talkingand thank god i had the email from ecare saved because i had to forward it.
but i got my new touch pro for only one line
 
werd i worked retentions a little more as well.... so i end up with a free touch pro and one that cost me 70 bucks in the end...all and all i call it a good deal...lmao
 
damn man, I've been working on ecare for like a week and all i can get is 100 off with a new 2 year contract. I gotta get some of your luck
 
ofcsu1 said:
damn man, I've been working on ecare for like a week and all i can get is 100 off with a new 2 year contract. I gotta get some of your luck
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its not luck i was talking to kaos on the best ways to do so and it just has to be well thought out and you have to know how sprint works, which i do since i work at a corporate office. :>
 
D/\SH said:
its not luck i was talking to kaos on the best ways to do so and it just has to be well thought out and you have to know how sprint works, which i do since i work at a corporate office. :>
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werd.... It definitely has to be well thought out. You have to be assertive and take no for a answer...Stick to your guns some one will see your side...If they don't hangup try again...lol i spent a hr with ecare tonight trying to get the rebate 100 applied without sending in rebate. Ecare wouldn't budge...so i called retentions. explained i was quoted and bought my touch pro before it was on the site. that i didnt know 100 was a rebate. Nore was i made aware.So he credited me another 100....Now ill send in my rebate and take the 100 as well...giving me 380 dollars off my phone...making it 70 bucks....Dash is a smart dude..all he did was show me the light...you gotta treat sprint like that chick you take out to dinner...keep feeding her drink after drink after drink...when you see your opening Fu** her.I just happened to go back for seconds and thirds...I liked doing her...lol:connie_escapejar:
 
kaos said:
werd.... It definitely has to be well thought out. You have to be assertive and take no for a answer...Stick to your guns some one will see your side...If they don't hangup try again...lol i spent a hr with ecare tonight trying to get the rebate 100 applied without sending in rebate. Ecare wouldn't budge...so i called retentions. explained i was quoted and bought my touch pro before it was on the site. that i didnt know 100 was a rebate. Nore was i made aware.So he credited me another 100....Now ill send in my rebate and take the 100 as well...giving me 380 dollars off my phone...making it 70 bucks....Dash is a smart dude..all he did was show me the light...you gotta treat sprint like that chick you take out to dinner...keep feeding her drink after drink after drink...when you see your opening Fu** her.I just happened to go back for seconds and thirds...I liked doing her...lol:connie_escapejar:
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hahahahaha the lastcouple lines are definately classic kaos :>
 
D/\SH said:
hahahahaha the lastcouple lines are definately classic kaos :>
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and yet so so so so true....lmao

sprint-fire.jpg
 
Wel, got them down to the online price of $299. Aint to bad considering I just renwed my contract only a couple of months ago and I really had no problems to complain about. Hell, I'll take it. Now to sell the mogul. B/T/S section, here I come!
 
ofcsu1 said:
Wel, got them down to the online price of $299. Aint to bad considering I just renwed my contract only a couple of months ago and I really had no problems to complain about. Hell, I'll take it. Now to sell the mogul. B/T/S section, here I come!
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not bad...I would of complained about the mogul and got a even exchange....lol but thats just me....good luck with the sale..
 
Yea man, I been trying for the past week. They just wernt having it. I just dont got the skillz of Kaos is all. Thanks bro
 
ofcsu1 said:
Yea man, I been trying for the past week. They just wernt having it. I just dont got the skillz of Kaos is all. Thanks bro
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hahahahaha not really hard to do you just have to know the right things to say and get them in a bond that they cant escape :>
 
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