Sprint replacing Touch Pro with Touch Pro2

Re Sprint replacing Touch Pro with Touch Pro2

I just tried calling customer support, and they offered sending me a refurbished Touch Pro, and I wasn't to keen on that. I ask about getting the Touch Pro 2 and they send that it wasn't an option to replace it with. I was wondering if anyone has had any luck with a touch pro 2 recently?
 
Re Re Sprint replacing Touch Pro with Touch Pro2

Svillarr said:
I just tried calling customer support, and they offered sending me a refurbished Touch Pro, and I wasn't to keen on that. I ask about getting the Touch Pro 2 and they send that it wasn't an option to replace it with. I was wondering if anyone has had any luck with a touch pro 2 recently?
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If u read right above u lots of members recently got thier tp replaced for a tp2
 
Re Sprint replacing Touch Pro with Touch Pro2

Yeah I guess you're right, kinda noobish of me. I'll call again hopefully I'll have better results. Wish me luck.
 
Re Re Sprint replacing Touch Pro with Touch Pro2

Svillarr said:
Yeah I guess you're right, kinda noobish of me. I'll call again hopefully I'll have better results. Wish me luck.
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Haha good luck ive tried many times and no luck , i think it depends on where u live and the kind of person he get , i get nothing but a holes :)
 
Re: Re Re Sprint replacing Touch Pro with Touch Pro2

chauleyb said:
dang my bad lol let me look up the leo and get my facts str8 lol oops
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jr5416 said:
Haha good luck ive tried many times and no luck , i think it depends on where u live and the kind of person he get , i get nothing but a holes :)
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you have to have 3 or mor ereplacements on the pro already and has to be approved by a tech in store for best results and thats where most of the success in the matter comes from
 
Re Sprint replacing Touch Pro with Touch Pro2

Ok i just got off the phone with the retention dept and they give me the run arounf bout how they are to give me the three phones that i dont want and they did say you have to go to the store and the tech has to approve the replacement and The Tp2 is not an option, so what can i say to get the TP2 an options cause i dont want any of the three phones they offered.
 
Re Re Sprint replacing Touch Pro with Touch Pro2

Redman said:
Ok i just got off the phone with the retention dept and they give me the run arounf bout how they are to give me the three phones that i dont want and they did say you have to go to the store and the tech has to approve the replacement and The Tp2 is not an option, so what can i say to get the TP2 an options cause i dont want any of the three phones they offered.
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Tell them they should be exchanging it for something of similar value and similar looks, and that u need a phone with a keyboard blah blah blah . Also tell them that u paid 600 for that phone and the tp2 is the only phone that is eqaual value to the touch pro
 
Re Re Sprint replacing Touch Pro with Touch Pro2

Redman said:
Ok i just got off the phone with the retention dept and they give me the run arounf bout how they are to give me the three phones that i dont want and they did say you have to go to the store and the tech has to approve the replacement and The Tp2 is not an option, so what can i say to get the TP2 an options cause i dont want any of the three phones they offered.
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Yeah I just got off the phone with some of the sprint techs...they offered me probably the same 3 phones they offered you. I was able to get them to say that the Touch Pro 2 was an option for replacement, but they didn't have it in stock, it was back ordered. I told them I was going to hold off until they had them in stock. So I guess I'll try later.
 
Re Re Re Sprint replacing Touch Pro with Touch Pro2

jr5416 said:
Tell them they should be exchanging it for something of similar value and similar looks, and that u need a phone with a keyboard blah blah blah . Also tell them that u paid 600 for that phone and the tp2 is the only phone that is eqaual value to the touch pro
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I did tell them that i paid the 600 for the phone and the gay rep looked it up and found out that i had got the phone for the 399 and 100 rebate and i did tell them that I wanted something in the same range and that was window moblie and he said that the snap or whatever it call is window moblie. so not of the phone they offerin have keyboards
 
Re Re Re Re Sprint replacing Touch Pro with Touch Pro2

Redman said:
I did tell them that i paid the 600 for the phone and the gay rep looked it up and found out that i had got the phone for the 399 and 100 rebate and i did tell them that I wanted something in the same range and that was window moblie and he said that the snap or whatever it call is window moblie. so not of the phone they offerin have keyboards
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Keep on trying bro bc those phones are not equal in value as the the tp , keep on bugging till u get it good luck, im trying right no as we speak lol
 
hey junkies... has any one ever tried to open one up and "accidently" break something inside... and put back together to look like new?? and then tried to get it replaced??
 
bigp750 said:
hey junkies... has any one ever tried to open one up and "accidently" break something inside... and put back together to look like new?? and then tried to get it replaced??
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that would result in them handing it back to you and saying that you took it apart and broke the sticker over the screw and thus not being covered any longer.
 
they just dont have them available via eticket/ advanced exchange, and no stores in nyc have the phone at all in the store never received them ot even sell to customers ridiculous. , i thought tech support was lying to me but i even walked into a store and saw it on the screen. It shows yes under exchange list to swap for touch pro but after you click it theres no option to order or anything. The tech agents at the store are saying they are available then literarly 5 minutes later are gone. Been waiting 2 weeks now hopefully things work out soon.
 
yo asurion replaced my touch pro with the touch pro 2 for 100. so if i was everybody i would go through asurion and pay the lil hundred. plus i got another touch pro 2 comin in the morn for free yay me i got 2 touch pro 2s
 
BBALL15 said:
yo asurion replaced my touch pro with the touch pro 2 for 100. so if i was everybody i would go through asurion and pay the lil hundred. plus i got another touch pro 2 comin in the morn for free yay me i got 2 touch pro 2s
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ill give you 100 bones for one :smile: :ribbon:
 
ok so check this... so my first phone bad keyboard they sent me a new phone... in like 7 months... 2nd phone... gps chip went bad... 3rd phone was a referb phone so :-( so hell i'm a electronic tech so i took apart the 3rd phone... did a few things.. now key board dont work again :-) lol so i called customer care they said well you have to go to the store and then we will send them a TP2 to the store... so i went to the store they held my tp1 for a hour and said they gonna order me a tp1?? umm NO cs on the phone said tp2... 5 min later... ok sir... we are ordering your phone.. will be here 1-2 days :-) tp2 here it comes!!!
 
Re Sprint replacing Touch Pro with Touch Pro2

Wellp, I just ordered my second TP within 5 days, I wonder if this one will actually work......
 
Re Re Sprint replacing Touch Pro with Touch Pro2

Superman369 said:
Wellp, I just ordered my second TP within 5 days, I wonder if this one will actually work......
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it works bro, but is best to go to the store..... i got mines yesterday, only bad thing is that since it was a replacement, they only sent me the phone, batt, and back cover, NOTHING else...... anyone here get everything when they got it in exchange for the tp? i didnt get sim card either... fuc*ing bastards!!!!!
 
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