dette
Registered
yeah man do... im just debating if I wanna give up my touch lol
I was promised free touch pro
- Thread starter Mistergabe
- Start date
yeah man do... im just debating if I wanna give up my touch lol
dette
Registered
Haha why do you say so?
whogivsafuq
Registered
man i want a pro. congrats to all the peeps that got a pro. maybe i should try my luck. been with sprint for almost 4 years. have 4 lines. but i havent renew my contract. i wonder if they would give me a pro for free.
dette
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Never hurt to try bro :wink:
tehdefiant1
Registered
the way i got a td i got to keep my vogue. ill probably use it, i guess, as a back up or activate it on another sero lines of mines.
tomm is the big day.. if i this fails ill b ok with the td. i just hope i get a hell-of a deal or an even trade. im not paying anything over $100.
anybody have any advise on what i should do/say? my problem was posted a bit earlier in this thread.
tomm is the big day.. if i this fails ill b ok with the td. i just hope i get a hell-of a deal or an even trade. im not paying anything over $100.
anybody have any advise on what i should do/say? my problem was posted a bit earlier in this thread.
You would have to be really persuasive and get to retentions.....it is based on revenue....if you have four lines and bring in a lot of money for them....and threaten to leave when ur contract is up, u might have some luck.....but u really need to explain why the mogul isn't doing what it is supposed to....due to factory defects or something
tehdefiant1
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wait no, im going to call after TP's are back in stock on sprint.com ..i have a million notes on my account that it shouldnt be no problem to pick up again where i left off.
dette
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How did you get your TD without swapping your Touch?
Yeah I have like 493204580923 notes on my account I bet
hahahhahahaha thats quite a few notes there brudda man
dette
Registered
I know.. I usually have them note just about everything incase I need to call back.. I exaggerate just a little hahahaha
--------- New Post Merged on 26/11/2008 at 04:29:53 --------
By the way.. I just emailed Sprint.. I used up all the possible space I could hahaha
Ok heres what I said incase it works and others need the info =]
[INFORMATION]Hi, I was wondering if it was possible to get a swap for the HTC Touch Pro phone because I am having a lot of issues with my HTC Touch such as freezing while trying to answer calls, text message lagging and screen becoming unresponsive while typing to the point where I have to restart my phone to make it work again, Random freezes while running nothing at all, Have to restart multi times a day for it to work correctly, The worst is the freezing while trying to answer calls especially if it is a work related call.
I also had these problems with my Mogul that I had before this, and before that I had 6 Q9c's and they ALL had problems plus having dust inside them and I took them to a repair center and the tech said to replace them because the dust will get inside and mess up the hardware to the point where it will totally break the phone so I havent gotten a working phone and I have just dealt with this because I didnt wanna go threw the trouble of exchanging yet again but now it is to the point where I need a new phone and I was wanting the HTC Touch Pro because it has a hardware keyboard so I shouldnt have all these freezes while texting so much.
Thank you.[/INFORMATION]
--------- New Post Merged on 26/11/2008 at 02:35:08 --------
Oh boo!!!!
[INFORMATION]Thank you for contacting Sprint. I am happy to assist you regarding the
phone.
We replace the phone under 30 day warranty. The phone on line #4948 was
activated as of July 11, 2008. So is not under 30 days of activation,
therefore it is not possible for us to replace the phone.
As you are facing problems with your current handset, you can visit at
your nearest Sprint Repair Center. Our store representative will assist
you to rectify the problem.
To locate a Sprint store near you, please visit sprintstorelocator.com.
Further, we at Sprint offer great rebates for the existing customers
depending upon the handset life on the account. I really understand the
situation and would be glad to clarify the procedure under which we
offer Handset Upgrade Rebates.
If the current PCS Phone on the account is active from more than 22
months, account is eligible for $150.00 rebate. If the phone is active
on the account from more than 12 months but less than 22 months, we
offer $75.00 rebate.
The PCS phone Sprint HTC Touch not eligible for the $75.00 rebate as of
now. In April 2009, this phone will become eligible for the $75.00
rebate against the purchase of a new phone.
If you want you have the Sprint HTC Touch Pro, you will be required to
pay the full amount. You can view all the phones offered by us at
www.sprint.com, Just click on the hyperlink "View All Phones"
Thank you again for contacting Sprint. We appreciate your business.
Sincerely,
Banks K.
Sprint[/INFORMATION]
Stupid Sprint rep! That is depressing
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tehdefiant1
Registered
I went to a sprint store to try and get a newer vogue (mines is scratched up on the sides) and told them that my phone has always been dropping calls. They turned me away by saying they "fixed" the problem. I never returned. Then maybe a week or so ago I got a courtesy call from sprint (arent i lucky?) asking if i was enjoying service or if I had any problems. What happen was basically in this order:
Dropping calls, horrible store service, rep/tech/retentions/whomever it was apologized, "can I get a new phone and not a refurb?", "can i have the updated version of the touch?", only paid overnight shipping of $12/14.
And now I have a TD and a spare Vogue. It just sucks that they were out of stock of TPs (and I think they still are). I will give getting a TP another try and see what happens once they are back.
Oh and btw, I have TEP on my plan. I'm guessing it helps if you have complete insurance.
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dette
Registered
Lucky you haha.. I emailed Sprint and then just flat out say your screwed and that I cant get a TP for my Touch.. I replied by saying I have TEP and I dont want a new Touch and get more problems
dette
Registered
THIS IS A BUMP! SO PEOPLE WILL READ IT 
Ok Sprint wont budge for me =\
Anyone got any other ideas? I emailed him and the rep said the most I can do is call Asurion and get a refurbished Touch and I was like thinking why would I want that? EVER?
So I am not sure what to do.. Should I email again? And complain more? Or contact retentions or tell them more stuff is going on or what?
=\ Im really tired of NOT having a keyboard
Ok Sprint wont budge for me =\
Anyone got any other ideas? I emailed him and the rep said the most I can do is call Asurion and get a refurbished Touch and I was like thinking why would I want that? EVER?
So I am not sure what to do.. Should I email again? And complain more? Or contact retentions or tell them more stuff is going on or what?
=\ Im really tired of NOT having a keyboard
THIS IS A BUMP! SO PEOPLE WILL READ IT
Ok Sprint wont budge for me =\
Anyone got any other ideas? I emailed him and the rep said the most I can do is call Asurion and get a refurbished Touch and I was like thinking why would I want that? EVER?
So I am not sure what to do.. Should I email again? And complain more? Or contact retentions or tell them more stuff is going on or what?
=\ Im really tired of NOT having a keyboard
damn i dont know why they arent budging for you.... if you wasnt i will write up something for you....... send me a pm tomorrow afternoon and ill do it while im at work..... i have never been turned down.
dette
Registered
Sweet man thanks!!.. Ok cool
Yeah I sent this one dude like 5 emails asking about all I could.. All he said was refurb or wait for your contract or buy full price.. Which I am not doing lol
But I will PM you tomorrow around 1:00 PM? What exactly are you planning on doing?
type up a nice long letter :> have they ever messed your bill up? if so how often do they? trust me i know the key words to say since i work for sprint :>
dette
Registered
Yep they have
They charge me every month about 3 bucks for a game on a phone that is my mom's on our plan.. she doesnt even know how to download a game.. and the game is NOT on her phone but we pay for it.. its been happening for like months... its racking up lol
finally i got the game charge off by going into the content manager on her phone and it said we payed for it but we didnt and we have told them but yeah.. so thats a mistake because we didnt do it.. its a huge one... but lets see.. they have messed up a LOT of times but usually i just call and they take it off.. like there was a data charge for 70 bucks on a line that had unlimited data and the lady told me i would be fine using data the day i took the plan off (before i took it off) and then i got charged...
oh and i have had 6 bad Moto Q's all with dust inside that the tech said to even swap out because it will mess up the processor if it gets deep inside.. before they gave me my Touch because of it...
Umm... They took picture mail off my account without asking me once.. (We got them to take my data bill in half.. and they said I would not loose features but instead they took off TV, Pic mail, and Music store without telling me)
yeah they have messed up.. I could probably find more lol
Yep they have
They charge me every month about 3 bucks for a game on a phone that is my mom's on our plan.. she doesnt even know how to download a game.. and the game is NOT on her phone but we pay for it.. its been happening for like months... its racking up lol
finally i got the game charge off by going into the content manager on her phone and it said we payed for it but we didnt and we have told them but yeah.. so thats a mistake because we didnt do it.. its a huge one... but lets see.. they have messed up a LOT of times but usually i just call and they take it off.. like there was a data charge for 70 bucks on a line that had unlimited data and the lady told me i would be fine using data the day i took the plan off (before i took it off) and then i got charged...
oh and i have had 6 bad Moto Q's all with dust inside that the tech said to even swap out because it will mess up the processor if it gets deep inside.. before they gave me my Touch because of it...
Umm... They took picture mail off my account without asking me once.. (We got them to take my data bill in half.. and they said I would not loose features but instead they took off TV, Pic mail, and Music store without telling me)
yeah they have messed up.. I could probably find more lol
cool i could def live with this :> when you send me that reminder can you please copy and paste this into that pm to keep my mind fresh :> and i got a trick to get by the word limits on the email :>
dette
Registered
Sure thing bro..
Thanks a bunch for doing this!! I really appreciate it
.. Just made my night hahaOk but I will paste that
Yeah I had that word limit problem.. I got pissed because I had a lot more to write lol then it cut me off